Reference

Open Legal Clarity Before You Join

Before you open an account for Live Baccarat, Mahjong Panda or our sportsbook, we show the terms, privacy wording and wallet record rules that apply before you add…

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marijp Open Legal Clarity Before You Join
CONTACT ROUTES

Start Legal Questions Through Support

Fast legal contact matters when an account name, wallet receipt or privacy request needs correction.

Legal email Send account-law questions to [email protected] with your registered email, phone number and the account step involved. We use that path for terms, privacy, cookie and data-change requests.
Live chat escalation Open chat from your account menu between 09:00 and 23:00 WIB, then choose legal or privacy help. Our agent can collect the case details before forwarding them to the policy queue.
Wallet record request For DANA, OVO, GoPay or QRIS questions, send the transaction reference, time and account email. We compare those details with wallet records before giving legal or correction steps.
RECORD CARE

Explore How We Handle Your Records

Your legal rights are easier to use when account records are kept in clear groups. We separate identity data, sign-in events, cookie choices, wallet references and request messages, then apply access controls…

Account data

When you create an account, we store your registered email, phone number, sign-in time and profile choices. This helps us identify you when you ask about terms, privacy rights or account changes.

Cookie choices

Cookie settings sit under Profile, Legal, then Cookie choices on mobile web. You can adjust preference cookies there, while security cookies may remain active to keep sign-in and wallet checks working.

Security checks

Password resets, OTP checks and unusual sign-in alerts create security records. We use them to protect your account and to confirm requests about data copies, corrections or profile access.

Wallet retention

DANA, OVO, GoPay and QRIS references are kept with transaction time, amount status and account email. Some wallet records may be retained longer when needed for disputes or lawful requests.

Change requests

To change profile data, open Profile, Account Details, then submit the editable fields. For data we cannot edit in-page, email [email protected] with proof that matches your account.

Eligibility checks

Access to account features depends on local law and may require us to verify location, device signals or account status. We explain the legal reason when a restriction affects your profile.

Browse Common Legal Questions First

These answers cover the legal questions you may have before joining or while managing an existing account. They focus on terms, privacy, cookies, wallet references, access rules and request handling. If your case involves a specific DANA, OVO, GoPay or QRIS transaction, include the reference number when you contact us so we can match it to your account record.

Our account terms apply when you register, sign in, add wallet funds, open game categories or request a withdrawal. You agree to those terms before the account becomes active.

We use identity and device data to confirm account ownership, protect sign-ins and answer legal requests. Device signals may include browser type, IP region and security events linked to your profile.

Yes, you can ask for wallet records tied to your account. Send your registered email plus DANA, OVO, GoPay or QRIS references so we can locate the matching transaction entries.

Cookie questions can start through live chat or [email protected]. For preference cookies, open Profile, Legal, then Cookie choices; for security cookies, we explain why they may stay active.

No. Access depends on local law and may change by region, account status or device signal. If a legal restriction affects your profile, we show the account reason where possible.

We compare the withdrawal request with account name, wallet history, sign-in checks and prior transaction references. Extra proof may be requested when the legal record does not match cleanly.

Email [email protected] with your registered email, the field you want changed and proof of account ownership. Some records may remain if needed for disputes, security or lawful requests.

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